Careers

We are Alivi!

We believe that the measure of our success is not solely based on the bottom line, but on our contributions toward the improvement of the quality of life of our communities. Our strategy is simple, we listen to the needs of our market and develop the most innovative services across the healthcare, technology, and support services industries to address and alleviate those needs. The results? Increased efficiency and scalability, lowered costs, improved workflows, improved member satisfaction, the list goes on. We are a company of thinkers, movers, and shakers, but above all, of people who care. We are Alivi.

WHY WORK WITH US?

Great Atmosphere
Great Employee Benefits
401k Match
Paid Time Off
Great Challenges
Professional Development
Opportunities for Advancement

Current Job Openings

Logistics Coordinator I - NEMT (Non-Emergency Medical Transportation)

Location
Doral, FL
Job Type
Full-time
Salary
Salary: $14.00 /hour

SUMMARY: The role of a Logistics Coordinator I (LC-I) is critical to the success of AliviNEMT. The LC-I works very closely with our valued Logistics Coordinators and Transportation Providers to assign, update and monitor all transportation requests. The LC-I will assist with the Logistics and Concierge teams with the duties outlined below:

DUTIES AND RESPONSIBILITIES:

  • Assign trips to Transportation Providers based on Geographical needs, member mobility and provider capacity
  • Interacts daily with Health Plan representatives, transportation providers and members.
  • Maintains professional relations with transportation providers, Member Services and all vendor partners
  • Service inbound calls on the Logistics Queue and initiate outbound service related calls as needed to secure member transports based on mobility
  • Be familiar and able to perform the different roles associated with each department – Logistics & Concierge Services
  • Schedule and route transportation requests in the most efficient manner
  • Identify data entry errors pertaining to requests for transportation
  • Process reports as required by department lead
  • Available to work various shifts, including holidays & weekends
  • Effectively assist with data entry duties

QUALIFICATIONS:

  • Fully bilingual (English/Spanish).
  • College degree preferred
  • Must be able to adapt to high volume, fast paced environment
  • Utilize inter-personal skills to interact with employees, vendors and health plan members at all levels
  • Ability to multitask, prioritize situations and react quickly to changing dynamics
  • PREFERRED - Minimum of 2 years’ experience or training in dispatching transportation requests, preferably in the medical field

SCHEDULE - Monday-Friday @ 8am to 5pm

CSR (Customer Service Rep) Transportation Call Center - FULLTIME Doral

Location
Doral, FL
Job Type
Full-time
Salary
Salary: $13.00 /hour

SUMMARY: At Alivi, we live by a simple motto; “For us, it’s personal!” Our team focuses on providing prompt, courteous and professional customer service to the members of our health plan partners. The Customer Service teams’ objective is to schedule transportation to and from medical appointments. As a Customer Service Representative (CSR) at Alivi, each CSR focuses on the interaction with the caller, taking great pride in providing a superior level of service on each call.

DUTIES AND RESPONSIBILITIES:

  • Answer inbound inquiries from health plan members and representatives, regarding the transportation services offered through our health plan partners
  • Schedule transportation services to and from approved medical locations
  • Build effective relationships & trust with existing members by listening to & meeting transportation needs
  • Confirm member appointments by making proactive, outbound confirmation calls
  • Follow all HIPAA and compliance protocols to ensure the protection our member’s information
  • Escalate transportation and customer service concerns to the Alivi Leadership team as needed
  • Responds professionally to all customer requests
  • Participate in Alivi University refresher and uptraining programs to enhance personal and professional skills
  • Performs other related duties as assigned by management including special projects
  • Ability to type and use a computer with multiple software platforms
  • Each CSR is expected to participate in the Alivi New Hire Training program. During training, each candidate will be expected to study for and pass course requirements including online testing and practice scenarios

QUALIFICATIONS:

  • Minimum of two years Customer Service experience – Preferably in a contact center environment
  • Bilingual (English/Spanish/Creole)
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office and able to use various computer software programs
  • Ability to understand and follow written and verbal instructions
  • Professional appearance and demeanor
  • Ability to effectively communicate with people at all levels and from various backgrounds
  • Versatility, flexibility, and a willingness to work enthusiastically within a constantly changing environment

Job Experience:

  • Contact Center / Call Center: 1 year (Required)

Location:

  • DORAL, FL (Required)

Language:

  • English (Required) – To participate in Training, a candidate must be able to read & write in English
  • Spanish (Preferred) – Spanish speaking representatives are needed in our contact center
  • Creole (Preferred) – Creole speaking representative are needed in our contact center

WORK SCHEDULE:

  • FULL-TIME SHIFTS, Monday-Friday from 8am to 5pm

GREAT WORK ENVIRONMENT!

CSR (Customer Service Rep) Transportation Call Center - PARTTIME Lake Worth

Location
Lake Worth, FL
Job Type
Part-time
Salary
Salary: $13.00 /hour

SUMMARY: At Alivi, we live by a simple motto; “For us, it’s personal!” Our team focuses on providing prompt, courteous and professional customer service to the members of our health plan partners. The Customer Service teams’ objective is to schedule transportation to and from medical appointments. As a Customer Service Representative (CSR) at Alivi, each CSR focuses on the interaction with the caller, taking great pride in providing a superior level of service on each call.

DUTIES AND RESPONSIBILITIES:

  • Answer inbound inquiries from health plan members and representatives, regarding the transportation services offered through our health plan partners
  • Schedule transportation services to and from approved medical locations
  • Build effective relationships & trust with existing members by listening to & meeting transportation needs
  • Confirm member appointments by making proactive, outbound confirmation calls
  • Follow all HIPAA and compliance protocols to ensure the protection our member’s information
  • Escalate transportation and customer service concerns to the Alivi Leadership team as needed
  • Responds professionally to all customer requests
  • Participate in Alivi University refresher and uptraining programs to enhance personal and professional skills
  • Performs other related duties as assigned by management including special projects
  • Ability to type and use a computer with multiple software platforms
  • Each CSR is expected to participate in the Alivi New Hire Training program. During training, each candidate will be expected to study for and pass course requirements including online testing and practice scenarios

QUALIFICATIONS:

  • Minimum of two years Customer Service experience – Preferably in a contact center environment
  • Bilingual (English/Spanish/Creole)
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office and able to use various computer software programs
  • Ability to understand and follow written and verbal instructions
  • Professional appearance and demeanor
  • Ability to effectively communicate with people at all levels and from various backgrounds
  • Versatility, flexibility, and a willingness to work enthusiastically within a constantly changing environment

Job Experience:

  • Contact Center / Call Center: 1 year (Required)

Location:

  • Lake Worth, FL (Required)

Language:

  • English (Required) – To participate in Training, a candidate must be able to read & write in English
  • Spanish (Preferred) – Spanish speaking representatives are needed in our contact center
  • Creole (Preferred) – Creole speaking representative are needed in our contact center

WORK SCHEDULE:

  • PART-TIME SHIFTS, Monday-Friday: Various shifts available between the times of 8am – 5pm.

GREAT WORK ENVIRONMENT!

Utilization Management Coordinator

Location
Doral, FL
Job Type
Full-time
Salary
Salary: $18.00 /hour

ABOUT THE POSITION:

  • Are you passionate about securing quality clinical care for patients?
  • Does analyzing clinical data and advocating for patient need excite you?
  • Do you thrive in a team-oriented environment dedicated to employee success?

This position is responsible for servicing the needs of patients by receiving fax, email, and phone calls from providers to facilitate the authorization and coordination of referrals utilizing pre-approved screening criteria in compliance with contracted Client's requirements.

RESPONSIBILITIES/TASKS:

· Receives email, phone calls, and faxed referral requests from providers.

· Verifies member eligibility and benefits. Inputs all referral requests including ICD-10 and CPT codes into system accurately for electronically generated authorization tracking.

· Provides referral authorization to external providers per UM Departmental Policy and Procedures and specific contracted Client's process.

· Requests submission of appropriate medical records according to established criteria for requested service(s).

· Issues authorization within appropriate time frame for routine, urgent and emergent requests.

· Appropriately forwards all referral requests to the next level of review.

· Coordinates approved outpatient surgical procedures in specialist's office and/or outpatient surgical facilities with health plan's authorization department when applicable.

· Coordinates approved services with providers as delegated or required by Plan.

· Is resource person for PCP to refer to network specialist(s).

· Compiles monthly departmental statistics.

· Distributes correspondence and other information to the appropriate parties or departments.

· Maintains appropriate logs, records, and reports as established by Utilization Department.

· Documents and communicates areas of concern to supervisor.

· Identifies providers who are problematic with plan requirements.

· Adheres to company HIPAA policies and procedures.

· Ensures integrity of data entry is accurate.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

Minimum Qualifications

  • Strong clinical knowledge, prior patient care or related work experience in the outpatient rehabilitation field required.
  • Knowledge/experience in Medicare/Medicaid and HEDIS criteria is highly desirable
  • Demonstrate excellent organizational skills.
  • Strong computer skills and knowledge of MS Office products, including skills in MS Excel required. Ability to quickly navigate between platforms necessary.
  • Strong written and verbal communication skills are a must have.
  • English / Spanish

Experience:

  • Healthcare experience in a Health Care Management, HMO, MCO, environment is a must
  • Two years of UM healthcare management, and/or training; or equivalent combination of education and experience.
  • Experience analyzing utilization and/or claim data using InterQual, Milliman or other clinical utilization tools

Education:

  • High school diploma or general education degree (GED)
  • Bachelor’s (Preferred)

Start your career today!